Support
We have more than 10 years of experience in developing, implementing and support of mission-critical IT systems . Our technical experts are available round the clock to assist you
Standard support
- SLA: 99.95%
- Number of servers: unlimited
- Response time for critical requests (24/7) - 2 hours
- Response time for non-critical requests: Local business hours
- Requests per month: unlimited for critical issues
- One time IP Blacklist removal
- 24/7 equipment monitoring
- Data Backup and Restore
- Request for additional services: one-time request for cloud and data migration, basic system setup or software installation
Included
Additional services
- Dedicated technical support engineer
- Enterprise kernel security update
- Resource management and monitoring
- Application-level monitoring (monitoring software licenses are not included in offer)
- Critical services monitoring - SSH, NGINX, Apache, MySQL, etc., and providing resolution to incidents
- Server performance issue and analysis
- Turnkey software installation
- Migrating to a new server
- IP Blacklist removal
40.00 € per hour
Service-Level Agreement
We provide highest level of customer service standards and support. Uninterrupted availability of IT services is our priority. We guarantee 99.95% service availability for customers with signed Service-Level Agreement (SLA)